1. Identification of Critical Infrastructure
The client identifies the equipment to be monitored:

• UPS

• Air conditioners

• Security cameras

• NVRs

• Environmental sensors (temperature, humidity, smoke, etc.)

• Medical or industrial equipment

2. Technical Evaluation (Onboarding)
XIM analyzes the client’s environment and defines:

• Which variables will be monitored

• Available communication protocols (SNMP, Modbus, API, etc.)

• Whether additional hardware is required (gateways, sensors, agents)

The monitoring setup and architecture are designed.

3. Installation and Configuration
Remote or on-site phase

• Configuration of devices to report to the platform

• Installation of agents if required (on servers, NVRs, etc.)

• Integration with third-party platforms if applicable

4. Secure Connection to XIMOS

• Secure communication channel (VPN, SSH tunnel, or secure direct connection)

• Data is collected by the XIMOS central collector

5. 24/7 Monitoring
XIM’s NOC receives and analyzes data in real time:

• Voltages, consumption, alarms, temperature, status, etc.

• Failures, disconnections, excessive usage, component degradation

• Proactive anomaly detection

6. Automated Alerts and Event Management
Configurable alerts via:

• Email, Telegram, Dashboard, among others

• Automated escalation to the client or local technical provider

• Ticket generation (if integrated with Help Desk)

7. Dashboards and Reports
Access to the XIMOS web platform:

• Real-time visualization of all equipment

• Event history, behavior graphs

• SLA, uptime, availability, energy consumption

8. Support and Continuous Operations

• Support team monitoring critical events

• Periodic system health reviews

• Predictive analysis for preventive maintenance

9. Continuous Improvement and Recommendations
Monthly (or customized) report including:

• Detected incidents

• Improvement proposals

• Identification of future risks